Frequently Asked Questions

Absences & Make Ups

Billing & Payments

Cancellations

Changes/Switches

Class FAQs

Drop Off & Pick Up

Holiday Schedule

Hours of Operation

Inclement Weather

LINX Camps

Locations & Directions

Membership & Member Benefits

Potty Training

Pricing & Discounts

School Vacation Programs

Sick Child Policy

Stay Days

Donations & Scholarships

Special Needs Children

 


 

Absences & Make Ups

Yes it is always a good idea to let us know when your child(ren) will be absent from class.

All LINX classes : Report an absence online or call 781-235-3210.

Please review our classes online. You may book a makeup class online or call us at 781-235-3210. We will be happy to check availability and confirm your makeup class.

Billing & Payments

  • What is the easiest way to pay for my class(es)? When your family registers for a class, we will collect and securely store your credit card information. Your credit card will be billed monthly for your class fees and any additional applicable fees.

  • When will my credit card be charged? Your credit card will be charged monthly on the 1st of each month, for the following month. For example, your card will be charged on 9/1 for October classes, on 10/1 for November classes, so on and so forth.

  • Why does it look like I have been double-charged for my class(es)? When you sign up to begin classes, you will be charged for the current month and the coming month (since we bill 30 days in advance). The fee for your current month is pro-rated.

  • I prefer to pay by check. Is that ok? Yes. If you would like to pay by check, please contact us to make arrangements.

  • Where can I see your billing policies? Please visit LINX Billing, Cancellation & Change Policies to see complete information regarding pricing, billing, fees, switches and more.

 

Cancellations

  • What is your cancellation policy? To cancel your membership, we require that you notify us 30 days prior to the 1st of the month you wish to cancel. For example, to cancel class enrollment for October, we must be notified by September 1st.

  • How do I cancel my membership/class enrollment? To cancel your membership/class enrollment, please call us at 781-235-3210 and we will be happy to assist you. Please remember that we bill 30 days in advance and we require 30 days notice to process a cancellation.

  • Can we cancel a Special Event/LINX Friday Night event registration? Special Event and LINX Friday Nights event cancellations received within two weeks of the event are not eligible for a refund as spaces are limited and staffing is set based on planned attendance.

  • Where can I see the official cancellation policy? Please visit LINX Billing, Cancellation & Change Policies to see complete information regarding pricing, billing, fees, switches and more.

Changes/Switches

  • What is your policy regarding changing classes? Students are allowed to change classes provided that the class the student wishes to switch into has space available. Students may not switch into performance-based dance classes or performance-based theater classes after the enrollment deadline.

  • Where can I see the official policy on changes and cancellations? Please visit LINX Billing, Cancellation & Change Policies to see complete information regarding pricing, billing, fees, switches and more.

Class FAQs

  • How long are classes? Most classes are 50 minutes in length and meet once per week. A few classes, including a number of our performance-based theater classes, meet longer. Class times are noted on our website.

  • When do classes begin and end? Can I join at any time? Classes run from September through June. The majority of LINX classes are open for rolling admission. New students may enroll at any time during the school year. A limited number of classes, including performance-based dance classes and performance-based theater classes, have an enrollment deadline. Enrollment deadlines are noted on our website.

  • How do I register for a class? You may register online by creating an account and entering your personal and billing information. Or you are welcome to call us at 781-235-3210 and we will be happy to process your registration.

  • What should I do if the class I want is full? If the class you are interested in is full, you may (1)put your name on the waiting list, (2)find the same class offered at a different time, or (3)gather a group of 6 or more children and request that we create a new class time.

  • Is it ok to have food and/or drinks in the classroom? Food and/or drinks are not permitted in Drop Off classes. Water is permitted in our Better Together classrooms. Water fountains are available in the building.

  • Do you have a play area for my toddler while my older child is in class? After 1:30pm, we do not have a play area set-up for little ones. You are more than welcome to bring toys and games to entertain your child(ren) while the others are in class.

  • LINX offers a wide range of programs for children ages newborn - 12th grade in many different specialty areas. For questions about specific specialty classes or programs, please visit one of our Specialty Program FAQ pages:
     
  •  

    Drop Off & Pick Up

    • How does LINX Drop Off/Pick Up work? Please visit the Drop Off & Pick Up page for complete details on LINX drop offs and pick ups.

    • What is a Pick Up Card and why do I need one? Your Pick Up Card should always be displayed on the dash of your vehicle at drop off and pick up times. It helps us to easily identify our members and families and helps ensure the safety of all children.

    • How can I print a copy of my Pick Up Card? Click here to print a copy of your Pick Up Card. If you are not already logged in, you will be prompted to do so.

    • What should I do if someone other than me has to pick up my child(ren)? You may authorize an individual other than yourself to pick up your child(ren). Please call us at 781-235-3210 to let us know whenever you need to authorize someone for pickup as we must add their name and phone number to our records. Additionally, please make sure that persons authorized for pick up have a copy of your Pick Up Card.

     

    Holiday Schedule

    • LINX follows the public school calendar as closely as possible, however in an attempt to provide continuity for our Members, there are a few instances where LINX runs regularly scheduled programs even when public schools are closed.

    • Visit our Holiday Schedule page too see our complete scheduled closings.

     

    Hours of Operation

    • Monday: 8:45am - 7:30pm
    • Tuesday: 8:45am - 7:30pm
    • Wednesday: 8:45am - 7:30pm
    • Thursday: 8:45am - 7:30pm
    • Friday: 8:45am - 8:30pm
    • Saturday: 8:45am - 1:00pm
    • Sunday: By Appointment

      Please Note: LINX may be open outside of these hours due to special events.

    Inclement Weather

    • We use the Wellesley Public School system as a guideline. In the event of inclement weather, please refer to the postings at the top of our Classes Website or call us at 781-235-3210.

     

    LINX Camps

    • At LINX Camps and LX Camps we offer accessible, user-friendly customer service options, an array of convenient camp services, and a flexible camp schedule boasting over 30 premier camps and 13 total camp weeks. Choose any combination of weeks that fit your family's busy summer schedule!

     

     

    Locations & Directions


    Membership & Member Benefits*

    • How do I become a LINX Member? All students actively enrolled in at least one LINX Class are LINX Members entitled to LINX Member Benefits.

    • As a LINX Member, what benefits am I entitled to? Please visit our Member Benefits page to explore all of the Member Benefits that LINX Members are entitled to.

    • What is Clubtime and how do I use it? All LINX Members actively enrolled in at least one Drop Off Class may use Clubtime on weekdays from 1:00pm - 6:00pm. Please visit our Member Benefits page to learn more about what Clubtime is and how it works. You may also log in to your account to view your Clubtime balance and to reserve Clubtime

    • What is Movie Night and when does it take place? All LINX Members actively enrolled in at least one Drop Off Class are welcome to join us for Movie Night which typically takes place on the first Friday of each month from 6:00 - 8:30pm. Please visit our Member Benefits page to learn more about Movie Night and our other LINX Friday Nights events.

    • How do we sign up for Movie Night? Movie Night is free to Members. You may register online by visiting http://www.linx-usa.com and clicking on "Events" at the top of the page. Please register as far in advance as possible so that we may staff appropriately. Registration closes 24 hours prior to the event.

    • We tried to register for Movie Night, but we were turned away. Why? Movie Night is a first-come, first-served Member Benefit. We accommodate as many guests as possible based on our space and staffing availability. The earlier you register, the better. However, we do reserve the right to close the event when it reaches maximum capacity.

    • Where can I see a list of all LINX Friday Nights events? We offer a wide variety of LINX Friday Nights events open to Members and your guests. Visit the LINX Friday Nights page to see an up-to-date list of coming events.

    • Do memberships continue over the summer? LINX Classes typically run from September through June with rolling admission. During the summer, we may offer a limited number of classes. In June, Members are offered the opportunity to pre-register for Fall classes. To pre-register for classes we require a minimal deposit. To see complete Billing Policies click here.

    *Please note that Member Benefits are subject to change at our discretion and may change without notification. Please visit out Member Benefits page to see current Member Benefits at any given time.


    Potty Training

  • Children attending The Wellelsey Treehouse Own My Own classes do not have to be potty trained to come to class but Wellelsey Treehouse Staff (or LINX staff?) are unable to change diapers. Parents must be close by and available to come and change a diaper if needed. Please make sure to change diapers and/or have your child use the bathroom just prior to the start of class. If your child has just started using the bathroom, please communicate if there are any specific needs we can help support.
  • Pricing & Discounts

    • How much does it cost to take a class? Your first class is $125 per month. Additional classes are discounted. Some programs are priced differently as noted on our website. Visit our Pricing page for complete information.

    • Does it cost extra for a Membership? No. All students actively enrolled in at least one LINX Class are LINX Members entitled to LINX Member Benefits.

    • Does my family receive a discount for taking multiple classes? Yes. We consider all of your family's registered classes when applying discounts. For example, if you have 3 children taking 1 class each, you will be billed at the 3 class rate.

    • Do you offer an annual pricing option? Yes. We are happy to accommodate families who wish to pay in full for the year. Click here for details.


    • If your child has a fever of 100.4 degrees or higher and/or flu-like symptoms, he/she must stay home.
    • A child with no fever but with flu-like symptoms (cough, sore throat, nausea, dizziness, aches or chills) should stay home for monitoring, as these symptoms can signal the onset of the flu.
    • Children who exhibit fever or flu-like symptoms while at school and as a result, either go home early or stay home entirely, should not attend their classes at LINX the next day.
    • A child should only return to LINX after he/she has been fever-free for at least 24 hours without the aid of acetaminophen (Tylenol) or ibuprofen (Advil or Motrin) and does not have any other flu-like symptoms.
    • For the most up-to-date information about the flu please consult the Mass. Department of Health’s "Flu Facts"

    LINX Classes: Please do not worry about missed classes as we offer a generous Make-Up Policy.  

    School Vacation Programs

    • Is LINX open on school vacation days? LINX is open on a number of school vacation days throughout the year. For complete details, see our Holiday Schedule.

    • When LINX is open on a school vacation day, do classes run as usual? When LINX is open on school vacation days, we typically hold regularly scheduled classes. For a full list of our LINX Classes closings please visit our Holiday Schedule page.

    • Does LINX offer any kind of special Vacation Programs? Yes. LINX offers special School Vacation Programs that are open to both Members (at a discounted rate) and Non-Members. Visit our School Vacation Programs page to see a list of scheduled events.

     

    Stay Days - Wellesley Kindergarten

    • My kindergartener will have new stay days. Should I register for a LINX class? We recommend registering for the class that works best with your child’s current schedule. If a new stay day conflicts with that class, just call us at 781-235-3210 and we will help switch your child into another time slot for the remainder of the program (where space is available).

     

    Donations & Scholarships

    The LINX Foundation - Organizations The LINX Foundation was created to support the community and offer financial assistance to families in need. With the firm belief that all children deserve to be a part of the LINX enrichment experience, the LINX Foundation strives to accommodate as many requests as possible. Learn More »

    If you would like to be considered for a scholarship for a LINX Class, please complete the Classes Assistance Form.

    Do you accept children with special needs in classes?

    We do accept children with special needs. We require that children with an aide in school attend classes with an aide. That could be a babysitter, parent, or school aide. All aides must be CORI'd before attending classes with students. That means, we must have at least 1 weeks notice for children who will require an aide in a class. We believe that with as much open communication as possible, we can set up your child for success. If your child has any special needs, we request that you inform us prior to your child's first day.