LINX Classes Frequently Asked Questions

COVID-19 Policies, Procedures, and Safety Measures

What is the LINX comprehensive COVID-19 safety plan?

Our comprehensive safety plan includes 7 measures:

  1. Smart choices by staff, families, and students
  2. Daily health attestations
  3. Access to remote class attendance
  4. Continuous air purification
  5. Masks
  6. Physical distance
  7. Open windows and doors
What travel restrictions are LINX currently following?

We strongly believe that the LINX community's adherence to testing and quarantine for those who travel have helped our ability to stay open for classes since we resumed in person classes in the fall. Although Massachusetts no longer requires testing and quarantine for those who travel, LINX still does.  Persons who are fully vaccinated (all doses have been received more than 14 days ago and who do not have symptoms) and persons who tested positive within 90 days of arrival to Massachusetts and successfully completed isolation are not required to quarantine.

What does it mean to be exposed to COVID-19?

The Center for Disease Control (CDC) defines close contact, which causes the risk of exposure, as 

Being within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period.

We have worked diligently to plan our classes so that no one experiences close contact.

When can I reach Customer Service?

In response to COVID-19 and for the safety of the entire LINX community, we have reduced the number of staff members who will be onsite at 141 Linden Street at any one time. Nonetheless, we are committed to providing you with the same level of outstanding customer service! Most LINX staff will be working from home in the mornings when we have fewer children in the building and even during our peak afternoon hours much of our non-teaching staff will be working offsite. We will have the most staff available to answer your calls or chats during the hours of 10:00 am to 1:00 pm. After 1:00 pm, our department Directors and teachers may be traveling to LINX and/or teaching classes and thus be less available to connect.

We encourage you to reach out to us in the morning hours so that we can provide you with the most timely response to your inquiry.  Be assured, however, that in the event of an emergency, our onsite staff will be reachable for both incoming and outgoing communications.

If my child attends an in-person class at LINX and they, or anyone in our family, may have COVID-19 or have been notified of a possible exposure to COVID-19, what should we do?

In line with the shared responsibility of the community and keeping each other safe, if anyone in your family is displaying possible symptoms of COVID-19, or has been notified of a possible exposure to COVID-19, we ask that you please keep your child home and have them attend class remotely until such time as you receive additional information confirming or clearing the exposure.

Will I receive a refund or credit if my child or someone in my household has COVID-19 or COVID-19 related symptoms and I am not able to send my child to class?

We do not issue refunds or credits for class absences, although we have a couple of other options. First, your child may attend class remotely. A second option is to book a make-up class, a virtual class.

Will I receive a refund if LINX must be closed because of an outbreak of COVID-19?

The state and Wellesley Board of Health do not anticipate the need for LINX to be closed because of COVID-19 exposure. If LINX is closed, we will offer remove attendance to replace in-person attendance until we can re-open in-person again.

Specific to 2020-21 In-Person Classes

How should I answer the daily attestation if my child was in school with another classmate who may have COVID-19?

In line with the shared responsibility of the community and keeping each other safe, if you or your child has been notified of a possible exposure to COVID-19, we ask that you please keep your child home and allow them to participate in their class remotely until such time as you receive additional information confirming or clearing the exposure.

How should I answer the daily attestation if my child was in a LINX class with another child who may have COVID-19?

We have worked diligently to plan our classes so that no one should ever be in close contact. Therefore, under the guidance received from the Wellesley Board of Health, the presence of an individual with possible COVID-19 symptoms in a LINX class will not be considered to have placed the remainder of the students or teacher at risk. This should inform your answer to the daily attestation.

If LINX is open but I choose not to send my child to class because of a known or suspected case of COVID-19 at LINX, will I receive a refund or credit for the days missed?

We do not issue refunds or credits for class absences, although we have a couple of other options. First, your child may attend class remotely. A second option is to book a make-up class, which is delivered to all students through remote attendance.

What is your mask requirement?

Per current state guidelines, students are required to wear a mask through all of class. Students are required to wear their masks beginning at the point in time that they exit their car. Please note that a neck gaiter may not be used as a mask.

What is a “designated personal space”?

Each classroom floor will be marked into sections to ensure appropriate physical distancing between students. Each student will have space appropriate to any movement the curriculum requires.

How will you make arriving and departing from class as safe as possible?

First, we will require all students to wear masks at all times. When students enter a classroom, they will be directed to designated personal spaces beginning at the farthest one from the door and moving toward the door. This process will lessen the number of times that students cross near one another. Secondly, we will require all students to stop and sanitize their hands, at a sanitation station they pass on their way to their classroom.

How are the classrooms cleaned?

Recently scientific findings described in this December 2020 article support our comprehensive COVID-19 safety plan that places more of an emphasis on continuous air purification than cleaning between each class. With the intent to lessen the exposure of our students to the chemicals in cleaning products, and to maintain the integrity of our sprung floors, we now thoroughly clean our classrooms and floors once each day.

How many students will there be in a class?

The number of students in a class depends on the square footage of the classroom and the currently understood best practice for physical distancing. When classes begin in September 2020, six feet of physical distance will be followed.

If class is required to change to virtual, will my monthly rate change?

If due to current regulations your in-person class may only be offered for remote attendance, your rate will adjust to our virtual rate with the next billing cycle.

How do I make-up a class?

Due to our comprehensive COVID-19 safety plan, we are offering one make-up class each month in each of our departments of Dance, Enrichment, and Theater. This class is delivered to all students through remote attendance. Registration for each monthly make-up class is closed three days before the class so that we can plan for appropriate staffing and curricula.

Why aren’t you offering Clubtime?

In the interest in reducing cross-class exposure between students and operating in a way that supports physical distancing, we cannot offer Clubtime.

What safety measures are in place for classes that are held inside?

When classes are moved indoors continual air purification, mask requirements, physical distancing, and open windows and doors are enforced.

How do I know if class is inside or outside?

A message will be added to the top of the family dashboard if we expect to move inside. If there is an unexpected move inside while your child is in class, we will notify you with a text message. 

Virtual Classes

Are in-person and virtual classes the same rate?

No, in-person and virtual classes have different rates and benefits. We offer multi-class discounts for both in-person and virtual classes.

If in-person classes are required to become virtual, for any amount of time, how will virtual classes be affected?

Virtual classes are not impacted by any changes to in-person classes.

How many students can attend a virtual class?

Our virtual classes have the same emphasis on individual attention, community interaction, and socialization as our in-person classes. For this reason, we limit our virtual classes to 14 students.

What is the chance I will get into a virtual class from the waitlist?

We strongly encourage families to join a virtual class waitlist. We are prepared to launch additional virtual classes to meet interest! Alternatively, if you have a group of friends or a pandemic pod who would like a private enrichment class or classes, please let us know using this form.

Absences and Make-Ups

Should we notify LINX about an absence?

Yes, it is always a good idea to let us know when your child(ren) will be absent from class. Report an absence online or call 781-235-3210. 

How do we schedule a make-up class?

You may book a make-up class online or call us at 781-235-3210.

What is your attendance policy regarding children who show signs of illness?
  • Children with a fever of 100.0 degrees or higher, or symptoms of being ill such as, but not limited to, cough, sore throat, nausea, dizziness, aches, or chills, must stay home.

  • Children may only return to LINX after they have been fever-free for at least 24 hours without the aid of acetaminophen (Tylenol) or ibuprofen (Advil or Motrin) and/or have completed any required quarantine period.

LINX does not issue credits or refunds for sick days. If your child misses class or is sick you can schedule a make-up class.

Billing & Payments

What is the easiest way to pay for my class(es)?

When your family registers for a class, we will collect and securely store your credit card information. Your credit card will be billed monthly for your class fees and any additional applicable fees.

When will my credit card be charged?

Your credit card will be charged monthly on the 1st of each month, for the following month. For example, your card will be charged on 9/1 for October classes, on 10/1 for November classes, so on and so forth.

Why does it look like I have been double-charged for my class(es)?

When you sign up to begin classes, you will be charged for the current month and the coming month (since we bill 30 days in advance). The fee for your current month is pro-rated.

May I pay by check?

Yes. If you would like to pay by check, please contact us to make arrangements.

Where can I see your billing policies?

Please visit LINX billing, cancellation, and change policies to see complete information regarding pricing, billing, fees, switches, and more.


What is your cancellation policy?

For complete information about our cancellation policies including classes, performance-based Dance and Theater classes, and private lessons please go to the LINX billing, cancellation, and change policies page.

How do I cancel my membership/class enrollment?

To cancel your membership/class enrollment, please call us at 781-235-3210 and we will be happy to assist you. Please remember that we bill 30 days in advance and follow these cancellation policies.

Where can I see the official cancellation policy?

Please visit LINX billing, cancellation, and change policies to see complete information regarding pricing, billing, fees, switches, and more.

Changes & Switches

What is your policy regarding changing classes?

Students are allowed to change classes provided that the class the student wishes to switch into has space available. Students may not switch into performance-based dance classes or performance-based theater classes after the enrollment deadline.


How long are classes?

Most classes are 50 minutes in length and meet once per week. A few classes, including a number of our performance-based theater classes, meet longer. Class times are noted on our website.

When do classes begin and end? Can I join at any time?

Classes run from September through June. The majority of LINX classes are open for rolling admission. New students may enroll at any time during the school year. A limited number of classes, including performance-based dance classes and performance-based theater classes, have an enrollment deadline. Enrollment deadlines are noted on our website.

How do I register for a class?

You may register online by creating an account and entering your personal and billing information. Or you are welcome to call us at 781-235-3210 and we will be happy to process your registration.

What should I do if the class I want is full?

If the class you are interested in is full, you may (1) put your name on the waiting list, (2 )find the same class offered at a different time, or (3) gather a group of 6 or more children and request that we create a new class time.

Is it ok to have food and/or drinks in the classroom?

Food and/or drinks other than water are not permitted. Please have your child bring their own water bottle, as we do not have water fountains available in the building. 

Do you accept children with special needs in classes?

We do accept children with special needs. We require that children with an aide in school attend classes with an aide. That could be a babysitter, parent, or school aide. All aides must be CORI'd before attending classes with students. That means, we must have at least 1 weeks notice for children who will require an aide in a class. We believe that with as much open communication as possible, we can set up your child for success. If your child has any special needs, we request that you inform us prior to your child's first day.

Where do I go to complete my child's class forms?

Go to class forms to complete all paperwork for your child to attend classes. You can find this link on your family dashboard under the Class Tools section.

I need to make a change to my child's class forms that I completed. How can I do that?

You can update your class forms at anytime right from your family dashboard—under Classes Tools you will see a button for Class Forms.

Hours & Holidays

What are your hours of operation?
  • Monday: 8:45am - 7:30pm
  • Tuesday: 8:45am - 7:30pm
  • Wednesday: 8:45am - 7:30pm
  • Thursday: 8:45am - 7:30pm
  • Friday: 8:45am - 8:30pm
  • Saturday: 8:45am - 1:00pm
  • Sunday: By Appointment

Please Note: LINX may be open outside of these hours due to special events.

When is LINX closed for holidays?

LINX follows the public school calendar as closely as possible, however in an attempt to provide continuity for our members, there are a few instances where LINX runs regularly scheduled programs even when public schools are closed. See our holiday schedule

Is LINX open on school vacation days?

LINX is open on a number of school vacation days throughout the year. For complete details, see our holiday schedule page.

When LINX is open on a school vacation day, do classes run as usual?

When LINX is open on school vacation days, we typically hold regularly scheduled classes. For a full list of our LINX classes closings please visit our holiday schedule page

Do you close for snow storms and inclement weather?

We use the Wellesley Public School system as a guideline. In the event of inclement weather, please refer to the postings at the top of our main website or call us at 781-235-3210.

Drop-Off and Pick-Up

How does LINX drop-off / pick-up work?
Please visit the drop-off and pick-up page for complete details on LINX drop-offs and pick-ups.
What is a pick-up card and why do I need one?

Your pick-up card should always be displayed on the dash of your vehicle at drop-off and pick-up times. It helps us to easily identify our members and families and helps ensure the safety of all children.

How can I print a copy of my pick-up card?

Print a copy of your pick-up card. If you are not already logged in, you will be prompted to do so.

What should I do if someone other than me has to pick up my child(ren)?

You may authorize an individual other than yourself to pick up your child(ren). Please call us at 781-235-3210 to let us know whenever you need to authorize someone for pickup as we must add their name and phone number to our records. Additionally, please make sure that persons authorized for pick up have a copy of your pick-up card.


How do we get to LINX?

Please visit our directions and locations page for complete information.

Membership Benefits

How do I become a LINX member?

All students actively enrolled in at least one LINX class are LINX members entitled to our benefits.

As a LINX member, what benefits am I entitled to?

Please visit  our benefits page to explore all of the member benefits that LINX members are entitled to.

Do memberships continue over the summer?

LINX classes typically run from September through June with rolling admission. In spring, members are offered the opportunity to pre-register for fall classes. To pre-register for classes we require a minimal deposit. See our complete billing policies.

Rates & Promotions

How much does it cost to take a class?

Please visit our rates page for complete information.

Does it cost extra for a membership?

No. All students actively enrolled in at least one LINX class are LINX members entitled to our benefits.

Does my family receive a discount for taking multiple classes?

Yes. We consider all of your family's registered classes when applying discounts. For example, if you have 3 children taking 1 class each, you will be billed at the 3 class rate.

Donations & Scholarships

The LINX Foundation

The LINX Foundation was created to support the community and offer financial assistance to families in need. With the firm belief that all children deserve to be a part of the LINX enrichment experience, the LINX Foundation strives to accommodate as many requests as possible.

Learn How to Request a Donation to Your Organization »

Learn More about LINX Classes Scholarships »

Request a Donation

LINX is proud to support many local organizations and events. We would be happy to consider working with or donating to your organization or event. Make a request

Please give at least 3 months lead up time for donation requests as we are not always able to accommodate last minute requests.