LINX Classes Frequently Asked Questions

Specific to COVID-19

Will LINX Classes be running as normal?

LINX Classes will look a little different this year, but rest assured our team has been working incredibly hard to make our classes the premier learning experience that you are used to!

If my child attends an in-person class at LINX and they, or anyone in our family, may have COVID-19 or have been notified of a possible exposure to COVID-19, what should we do?

In line with the shared responsibility of the community and keeping each other safe, if anyone in your family is displaying possible symptoms of COVID-19, or has been notified of a possible exposure to COVID-19, we ask that you please keep your child home and allow them to participate in their class remotely until such time as you receive additional information confirming or clearing the exposure.

Will I receive a refund or credit if my child or someone in my household has COVID-19 or COVID-19 related symptoms and I am not able to send my child to class?

We do not issue refunds or credits for class absences, although we have a couple of other options. First, your child may attend class remotely. A second option is to register your child for the monthly make-up class, a virtual class.

Will I receive a refund if LINX must be closed because of an outbreak of COVID-19?

The state and Wellesley Board of Health do not anticipate the need for LINX to be closed because of COVID-19 exposure. If LINX is closed, we will offer remote attendance to replace in-person attendance until we can re-open in-person again.

Specific to 2020-21 In-Person Classes

What does it mean to be exposed to COVID-19?

The Wellesley Board of Health has advised us that, based on state guidelines, exposure is defined as spending more than 10 minutes within less than 6 feet of a potentially infected person. We have worked diligently to plan our classes so that no one should ever be within 6 feet of another for anything close to 10 minutes.

How should I answer the daily attestation if my child was in school with another classmate who may have COVID-19?

In line with the shared responsibility of the community and keeping each other safe, if you or your child has been notified of a possible exposure to COVID-19, we ask that you please keep your child home and allow them to participate in their class remotely until such time as you receive additional information confirming or clearing the exposure.

How should I answer the daily attestation if my child was in a LINX class with another child who may have COVID-19?

We have worked diligently to plan our classes so that no one should ever be within 6 feet of another for anything close to 10 minutes. Therefore, under the guidance received from the Wellesley Board of Health, the presence of an individual with possible COVID-19 symptoms in a LINX class will not be considered to have placed the remainder of the students or teacher at risk. This should inform your answer to the daily attestation.

If LINX is open but I choose not to send my child to class because of a known or suspected case of COVID-19 at LINX, will I receive a refund or credit for the days missed?

We do not issue refunds or credits for class absences, although we have a couple of other options. First, your child may attend class remotely (link?). A second option is to register your child for the monthly make-up class which is delivered to all students through remote attendance.

What is your mask requirement?

All students will be required to come to class with a mask.

  • Students will be required to wear their mask as they exit their car.

  • Students will wear their masks anytime they are not in their classroom or in their designated personal space within the classroom.

  • When students are safely situated in a designated personal space they may remove their masks from their face if they have someplace else on their person to keep it.

What is a “designated personal space”?

Each classroom floor will be marked into sections to ensure appropriate physical distancing between students. Each student will have space appropriate to any movement the curriculum requires.

How will you make arriving and departing from class as safe as possible?

First, we will require all students to wear masks until they are in a designated personal space. When students enter a classroom, they will be directed to designated personal spaces beginning at the farthest one from the door and moving toward the door. This process will lessen the number of times that students cross near one another. Secondly, we will require all students to stop and sanitize their hands, at a sanitation station they pass on their way to their classroom.

What are your cleaning procedures?

We have extensive cleaning procedures in place and we have made physical changes to LINX so that there are fewer times students are required to touch a surface. Furthermore, classroom props will not be used.

How many students will there be in a class?

The number of students in a class depends on the square footage of the classroom and the currently understood best practice for physical distancing. When classes begin in September 2020, six feet of physical distance will be followed.

If class is required to change to virtual, will my monthly rate change?

If due to current regulations your in-person class may only be offered for remote attendance, your rate will adjust to our virtual rate with the next billing cycle.

How do I make-up a class?

Due to strict class size numbers and in the interest of reducing cross-class exposure between students, we are offering one make-up class each month in each of our departments of Dance, Enrichment, and Theater. This class is delivered to all students through remote attendance. Registration for each monthly make-up class is closed three days before the class so that we can plan for appropriate staffing and curricula.

Why aren’t you offering Clubtime?

In the interest in reducing cross-class exposure between students and operating in a way that supports physical distancing, we cannot offer Clubtime.

Virtual Classes

Are in-person and virtual classes the same rate?

No, in-person and virtual classes have different rates and benefits. We offer multi-class discounts for both in-person and virtual classes.

If in-person classes are required to become virtual, for any amount of time, how will virtual classes be affected?

Virtual classes are not impacted by any changes to in-person classes.

How many students can attend a virtual class?

Our virtual classes have the same emphasis on individual attention, community interaction, and socialization as our in-person classes. For this reason, we limit our virtual classes to 14 students.

What is the chance I will get into a virtual class from the waitlist?

We strongly encourage families to join a virtual class waitlist. We are prepared to launch additional virtual classes to meet interest! Alternatively, if you have a group of friends or a pandemic pod who would like a private enrichment class or classes, please let us know using this form.

Absences and Make-Ups

Should we notify LINX about an absence?

Yes, it is always a good idea to let us know when your child(ren) will be absent from class. Report an absence online or call 781-235-3210. 

How do we schedule a make-up class?

You may book a make-up class online or call us at 781-235-3210.

What is your attendance policy regarding children exhibiting possible flu symptoms?
  • Children with a fever of 100.4 degrees or higher, or flu-like symptoms (cough, sore throat, nausea, dizziness, aches, or chills), must stay home.
  • Children who exhibit fever or flu-like symptoms while at class and as a result, either go home early or stay home entirely, may not attend LINX Classes the next day.
  • Children may only return to LINX Classes after they have been fever-free for at least 24 hours without the aid of acetaminophen (Tylenol) or ibuprofen (Advil or Motrin) and do not have any other flu-like symptoms.

For the most up-to-date information about the flu please consult the Mass. Department of Health’s “Flu Facts."

LINX Classes does not issue credits or refunds for sick days. If your child misses class or is sick you can schedule a make-up class or book time in our Clubroom.

Billing & Payments

What is the easiest way to pay for my class(es)?

When your family registers for a class, we will collect and securely store your credit card information. Your credit card will be billed monthly for your class fees and any additional applicable fees.

When will my credit card be charged?

Your credit card will be charged monthly on the 1st of each month, for the following month. For example, your card will be charged on 9/1 for October classes, on 10/1 for November classes, so on and so forth.

Why does it look like I have been double-charged for my class(es)?

When you sign up to begin classes, you will be charged for the current month and the coming month (since we bill 30 days in advance). The fee for your current month is pro-rated.

May I pay by check?

Yes. If you would like to pay by check, please contact us to make arrangements.

Where can I see your billing policies?

Please visit LINX billing, cancellation, and change policies to see complete information regarding pricing, billing, fees, switches, and more.

Cancellations

What is your cancellation policy?

To cancel your membership, we require that you notify us 30 days prior to the 1st of the month you wish to cancel. For example, to cancel class enrollment for October, we must be notified by September 1st.

How do I cancel my membership/class enrollment?

To cancel your membership/class enrollment, please call us at 781-235-3210 and we will be happy to assist you. Please remember that we bill 30 days in advance and we require 30 days notice to process a cancellation.

Where can I see the official cancellation policy?

Please visit LINX billing, cancellation, and change policies to see complete information regarding pricing, billing, fees, switches, and more.

Changes & Switches

What is your policy regarding changing classes?

Students are allowed to change classes provided that the class the student wishes to switch into has space available. Students may not switch into performance-based dance classes or performance-based theater classes after the enrollment deadline.

Classes

How long are classes?

Most classes are 50 minutes in length and meet once per week. A few classes, including a number of our performance-based theater classes, meet longer. Class times are noted on our website.

When do classes begin and end? Can I join at any time?

Classes run from September through June. The majority of LINX classes are open for rolling admission. New students may enroll at any time during the school year. A limited number of classes, including performance-based dance classes and performance-based theater classes, have an enrollment deadline. Enrollment deadlines are noted on our website.

How do I register for a class?

You may register online by creating an account and entering your personal and billing information. Or you are welcome to call us at 781-235-3210 and we will be happy to process your registration.

What should I do if the class I want is full?

If the class you are interested in is full, you may (1) put your name on the waiting list, (2 )find the same class offered at a different time, or (3) gather a group of 6 or more children and request that we create a new class time.

Is it ok to have food and/or drinks in the classroom?

Food and/or drinks are not permitted. Water fountains are available in the building.

Do you have a play area for my toddler while my older child is in class?

After 1:30pm, we do not have a play area set-up for little ones. You are more than welcome to bring toys and games to entertain your child(ren) while the others are in class.

Do you accept children with special needs in classes?

We do accept children with special needs. We require that children with an aide in school attend classes with an aide. That could be a babysitter, parent, or school aide. All aides must be CORI'd before attending classes with students. That means, we must have at least 1 weeks notice for children who will require an aide in a class. We believe that with as much open communication as possible, we can set up your child for success. If your child has any special needs, we request that you inform us prior to your child's first day.

Hours & Holidays

What are your hours of operation?
  • Monday: 8:45am - 7:30pm
  • Tuesday: 8:45am - 7:30pm
  • Wednesday: 8:45am - 7:30pm
  • Thursday: 8:45am - 7:30pm
  • Friday: 8:45am - 8:30pm
  • Saturday: 8:45am - 1:00pm
  • Sunday: By Appointment

Please Note: LINX may be open outside of these hours due to special events.

When is LINX closed for holidays?

LINX follows the public school calendar as closely as possible, however in an attempt to provide continuity for our members, there are a few instances where LINX runs regularly scheduled programs even when public schools are closed. See our holiday schedule

Is LINX open on school vacation days?

LINX is open on a number of school vacation days throughout the year. For complete details, see our holiday schedule page.

When LINX is open on a school vacation day, do classes run as usual?

When LINX is open on school vacation days, we typically hold regularly scheduled classes. For a full list of our LINX classes closings please visit our holiday schedule page

Do you close for snow storms and inclement weather?

We use the Wellesley Public School system as a guideline. In the event of inclement weather, please refer to the postings at the top of our main website or call us at 781-235-3210.

Drop-Off and Pick-Up

How does LINX drop-off / pick-up work?
Please visit the drop-off and pick-up page for complete details on LINX drop-offs and pick-ups.
What is a pick-up card and why do I need one?

Your pick-up card should always be displayed on the dash of your vehicle at drop-off and pick-up times. It helps us to easily identify our members and families and helps ensure the safety of all children.

How can I print a copy of my pick-up card?

Print a copy of your pick-up card. If you are not already logged in, you will be prompted to do so.

What should I do if someone other than me has to pick up my child(ren)?

You may authorize an individual other than yourself to pick up your child(ren). Please call us at 781-235-3210 to let us know whenever you need to authorize someone for pickup as we must add their name and phone number to our records. Additionally, please make sure that persons authorized for pick up have a copy of your pick-up card.

Directions

How do we get to LINX?

Please visit our directions and locations page for complete information.

Membership Benefits

How do I become a LINX member?

All students actively enrolled in at least one LINX class are LINX members entitled to our benefits.

As a LINX member, what benefits am I entitled to?

Please visit  our benefits page to explore all of the member benefits that LINX members are entitled to.

Do memberships continue over the summer?

LINX classes typically run from September through June with rolling admission. In spring, members are offered the opportunity to pre-register for fall classes. To pre-register for classes we require a minimal deposit. See our complete billing policies.

Rates & Promotions

How much does it cost to take a class?

Please visit our rates page for complete information.

Does it cost extra for a membership?

No. All students actively enrolled in at least one LINX class are LINX members entitled to our benefits.

Does my family receive a discount for taking multiple classes?

Yes. We consider all of your family's registered classes when applying discounts. For example, if you have 3 children taking 1 class each, you will be billed at the 3 class rate.

Do you offer an annual pricing option?

Yes. We are happy to accommodate families who wish to pay in full for the year. See the details.

Donations & Scholarships

The LINX Foundation

The LINX Foundation was created to support the community and offer financial assistance to families in need. With the firm belief that all children deserve to be a part of the LINX enrichment experience, the LINX Foundation strives to accommodate as many requests as possible.

Learn How to Request a Donation to Your Organization »

Learn More about LINX Classes Scholarships »

Request a Donation

LINX is proud to support many local organizations and events. We would be happy to consider working with or donating to your organization or event. Make a request

Please give at least 3 months lead up time for donation requests as we are not always able to accommodate last minute requests.