Benefits

All students enrolled in LINX Classes receive generous member benefits.

For the 2020-21 program year, your most valuable benefit is our promise, in the event of a COVID-19 resurgence, to seamlessly pivot to a virtual delivery of any of your in-person classes.

In-Person Class Benefits

  • Exceptional customer service via email, phone, and text
  • One make-up class each month, delivered virtually
  • Curbside drop-off and pick-up
  • Class pictures and updates through MyLINX Scrapbook

Virtual Class Benefits

  • Exceptional customer service via email, phone, and text
  • One make-up class each month, delivered virtually
  • Individual check-in with the teacher, on a quarterly basis, after a class
  • Class updates through MyLINX Scrapbook

Reaching Our Customer Service by Phone during COVID-19

In response to COVID-19 and for the safety of the entire LINX community, we have reduced the number of staff members who will be onsite at 141 Linden Street at any one time. Nonetheless, we are committed to providing you with the same level of outstanding customer service! Most LINX staff will be working from home in the mornings when we have fewer children in the building and even during our peak afternoon hours much of our non-teaching staff will be working offsite. We will have the most staff available to answer your calls or chats during the hours of 10:00 am to 1:00 pm. After 1:00 pm, our department Directors and teachers may be traveling to LINX and/or teaching classes and thus be less available to connect.

We encourage you to reach out to us in the morning hours so that we can provide you with the most timely response to your inquiry,  Be assured, however, that in the event of an emergency, our onsite staff will be reachable for both incoming and outgoing communications.

MyLINX Scrapbook

MyLINX Scrapbook is our custom designed and developed tool to enable parents to stay up-to-date on their children's classes. All of this is done with careful attention to ensure that the pictures and information about your children are password-protected and only available to the families whose children appear in each of the updates. Specifically, although you can view the images on your computer, if you send a link to the pictures to a family member or friend, they will not work unless they are logged into your account. If you want to save or share pictures, you can download them to your computer.

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